MSH @ Home


MSH @ Home provide a nurse led home care service to individuals and their families living in West London and the surrounding areas. Our team of skilled and professional care staff work to provide service users and clients with personal care, planned with the client and/or their family following an in-depth nursing assessment, and treat everyone with dignity and respect. The service is run by MSH Health & Wellbeing Community Interest Company (MHW-CIC) a not-for-profit social enterprise based in Islington but working across inner London.

MSH @ Home specialises in offering personalised care services from assisting with day to day household tasks to supporting people with long-term illnesses and complex health needs such as HIV/AIDS, dementia, Alzheimer’s and End of Life care. Every client/family is assigned a named registered nurse, who will assess, plan and evaluate their care, providing support and supervision to an allocated primary care worker


Our services are regulated by the Care Quality Commission (CQC) and being a multidisciplinary team which is Nurse led, MSH @ Home is unique in being able to provide extra nursing care services such as:

A helpline answered by a registered nurse during office hours and with an out of hours on- call advice service, also staffed by a registered nurse. Nurse treatment protocols to manage (in liaison with your GP) the onset of acute conditions at home, such as urinary tract infections (UTIs) to prevent unnecessary hospital admissions

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Multidisciplinary team
Access to a multidisciplinary team, including medics, nurses, a physiotherapist, occupational therapist, social workers, a nutritionist, psychotherapists, and personal trainers

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Care staff
Care staff who have completed our in-house corporate development programme, that fulfils all the requires of the new Care Certificate, based on 15 standards covering from equality & diversity, through to safeguarding and infection control

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Graduate Companions
Graduate ‘companions’ who will provide a befriending and social service, with weekly visits to support you with your hobbies, getting out and about or simply having a chat over a cup of tea in the comfort of your home

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Support Group
A support group for friends and family, for those of our clients with debilitating chronic conditions, particularly those with dementia.

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"Six months ago my wife died, and I resolved to be active and not to dwell on the sad loss. Then a friend who had cared for us both for the past two years fell and broke her leg. I needed care as I am not very mobile. I faced a bleak and lonely period. Would I have to ask my son to come from Australia? Then I was introduced to MSH@Home and I was immediately reassured. Their staff were good natured and thoughtful. They encouraged me whenever I felt able, and immediately dealt with tasks that were too much for me - surgical stockings for the legs, shopping, caring for the garden. Most important, we share intelligent and convivial conversation. And there are treats; an hour's reflexology, after which I feel three inches taller and ten years younger; and help from a volunteer with my paperwork - bank, tax, correspondence. When MSH@Home enter my flat it feels like a family visit. They have helped me fully to enjoy my eighty third birthday."

MSH@Home Service User

"I was first recommended to contact MSH in March 2016 as I was experiencing problems in employing my home carers and finding a care agency that could go a long way to meet my very flexible needs in care and health. Within a matter of hours I was contacted back by the CEO and an initial meeting was arranged, unfortunately I was unable to keep that appointment due to a short hospital admittance but MSH was able to let me have a suitable alternative appointment. The assessment was in no way confusing and dealt with in a professional manner which was important to me. I was able to be introduced to the carer that was going to care for me if I agreed to move forward. I was never hurried or confused in the assessment process and everything was explained to me in clear English. After the assessment, I was given time on my own and to talk to any of my other support workers before I finally decided if this was something for me. When I decided to accept, MSH put a care plan in place on the first day of starting I was introduced also to my secondary carer in my home and he was given 2 weeks to get to know me. I was encouraged to contact their senior staff if I wanted help and advice about anything. MSH always contacted me by communication of my own choice. They fully informed me of all the services that they were able to offer me. I was very pleased to see the carers were happy in their role and working environment. The carers seem to be well supported and their training seems to be done on regular basis. The carers were fully aware of their role and responsibilities. The carers were updated on administration they had to do on a daily basis. The carers were up to date with health and safety rules. The carers appeared to be happy with their work and employer. Overall I feel that MSH, for the short time that I have been with them, have shown that they are a professional company and able to meet the needs of their clients in a safe and compassionate way and I hope I will be with them for the long term."

MSH @ Home Service User

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Contact us

SOBUS Freston Road Hub, 196 Freston Road, London W10 6TT
020 8960 7746